Refund policy
Return & Refund Policy
At GOODaaa, we want you to feel confident with your purchase. If you are not satisfied with your order, you may request a return within 30 days after receiving your item.
Business & Warehouse Information
GOODaaa is operated by HK DSXR TECHNOLOGY CO., LIMITED, with our business operations team based in Hong Kong.
For faster service to our U.S. customers, approved returns are handled through our U.S. return warehouse.
Customer Support:
support@goodaaa.com
U.S. Return Warehouse:
14726 Central Ave
Chino, CA 91710
United States
Return Eligibility
To be eligible for a return, the item must be in the same condition that you received it, unused, with all original accessories, manuals, and packaging included. You will also need to provide your order number, receipt, or proof of purchase.
How to Start a Return
To start a return, please contact us at support@goodaaa.com with your order number and the reason for your return.
If your return request is approved, we will provide return instructions by email. When applicable, we will also provide a return shipping label.
Please do not send items back before contacting us. Returns sent without prior approval may not be accepted.
Return Address
Approved returns should be sent only to the return address provided in our return instructions.
Please do not send returns to the original shipping address, sender address, or any address shown on the package. Returns sent without prior approval or to the wrong address may not be accepted.
For approved U.S. returns, our return warehouse is:
14726 Central Ave
Chino, CA 91710
United States
Return Shipping & Fees
If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
For returns due to personal reasons, such as no longer needing the item, ordering the wrong item, or changing your mind, the customer is responsible for return shipping costs.
We do not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at support@goodaaa.com.
We will review the issue and help make it right. If the issue is confirmed, we may offer a replacement, exchange, refund, or return shipping label depending on the situation.
Exchanges
If you need an exchange for a defective, damaged, or incorrect item, please contact us within 30 days of delivery.
If your exchange request is approved, we will help arrange a replacement or provide further instructions.
For exchanges due to personal reasons, the customer is responsible for return shipping costs unless otherwise agreed by GOODaaa.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.
Shipping fees, if any, are not refundable unless the return is caused by our error, a defective item, a damaged item, or an incorrect item.
If more than 15 business days have passed since your refund was approved, please contact us at support@goodaaa.com.
Pre-order Items
Some products may be available for pre-order. Estimated shipping times for pre-order items will be clearly stated on the product page.
If you wish to cancel a pre-order before it ships, please contact us at support@goodaaa.com for assistance.
Pre-order deposits are refundable before the order ships unless otherwise stated on the product page.
Once a pre-order item has shipped, the standard 30-day return policy applies after the item is delivered.